As of 2020, Southern Response claims will be managed by EQC.  Southern Response will continue to exist, but with a focus on its ongoing legal, financial and reporting obligations.  This ongoing entity will retain ultimate decision-making responsibilities and will also manage litigation.  

EQC are now managing the remaining Southern Response claims as our agent.  If you want to talk to someone about your claim, please contact your assigned EQC Claims Manager or use the following contact details:

Calling from within New Zealand 
0800 DAMAGE (326 243)

Calling from overseas
+64 4 978 6400

Other contact details

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Fax: +64 4 978 6432
  • Mail: PO Box 311, Wellington 6140