Southern Response people share a set of core values that define our accepted standards and behaviours - the "dos" and "don'ts" around Southern Response. They define us as an organisation, the way we work together, and with our customers, our board, staff, partners, contractors, communities and stakeholders.


Respect - we treat all our stakeholders with care, consideration, fairness and equity

Integrity - we demonstrate honesty, transparency, fairness, and objectivity in all our interactions

Honour our promises - we stand by and deliver on all entitlements, rights and commitments AMI has made to policyholders

Ownership - we hold ourselves accountable for our actions, take ownership, and deliver on our promises

Passion - we strive, stand up for our customers' rights, and go the extra distance. We want to make a positive difference to people's lives as part of our contribution to the rebuild of Canterbury

Excellence - we are committed to excellence in everything we do. We are innovative, responsive, adaptive and continually raising the bar. We strive to set the standard against which others will be measured

Recognition - we recognise and celebrate the contributions our people make as individuals and as teams to deliver on our goals

Development - we professionally develop our people to provide challenging and rewarding employment and prospects