Our updates include informative videos, handy documents, and the latest news for our customers.
Earthquake support hub to open at Eastgate next week
16 April 2015
The In the Know Hub is a new community-led initiative opening next week at Eastgate Shopping Centre. The hub will be the place to go to ask questions to help you better understand the repair or rebuild process, connect with the right people and get the assistance you need to move forward.
Lorraine’s rebuild continues
2 April 2015
We continue to follow the progress of Lorraine’s home as it is being built by Jennian Homes in our rebuild programme.
Central city character home restoration
30 March 2015
The following video features the first part of the story of a home repair in our programme, an historic 1890s villa in the Christchurch CBD.
Cash settlements in the news
22 March 2015
You may have recently read about IAG’s decision on cash settling customers in the pre-contract stage and heard speculation on whether this approach will be adopted by other insurers.
Reflecting on Allyn & Josie's story
6 March 2015
Their family has been through a lot since the earthquakes, and after a bit of a rocky start to their claim process, things quickly got back on track once everyone started working together.