Southern Response is the government-owned company responsible for settling claims by AMI policyholders for Canterbury earthquake damage which occurred before 5 April 2012 (the date AMI was sold to IAG).

Our Repair and Rebuild Programme

We expect to repair or rebuild around 3,800 homes by the end of 2016, based on the number of people who have chosen to have their repairs or rebuild managed by Arrow for Southern Response. We aim to resolve 90% of our claims by the end of 2016.

Building takes time

The average timeframe to build a house is forty eight weeks (twenty four weeks for design, documentation and consent; twenty four weeks to build)

The average timeframe to repair a house is forty two weeks (twenty two weeks for design, documentation and consent; twenty weeks to repair)

The process for your repair or rebuild starts about six months before building begins. We refer to this stage as design, documentation and consent.

During this six month period you need to think about organising temporary accommodation and care of pets for the time you will be out of your house so that you are ready to move when builders commence work at your property.

In addition to our over cap repairs and rebuild of homes we also manage claims for earthquake damage to out of scope items such as paths, fences & driveways. We have a suburb by suburb assessment programme for customers who only have out of scope damage and after assessment you can choose to have the work managed by us, or to take a cash settlement and do the work in your own time with your choice of contractor.

View our targets for repair and rebuild View our latest progress

Disagreements and Disputes

With such a large number of claims, many of them complex, from such an unprecedented series of earthquake events. Southern Response recognises that disagreements and disputes will occur.

If this does happen we have a process to ensure your disagreements or dispute is dealt with as quickly and fairly as possible.

 

Find out more