General enquiries

Phone: 0800 501 525
Email: claims@southernresponse.co.nz
Office: Level 3, 7 Winston Avenue, Papanui, Christchurch
Postal: PO Box 9052, Tower Junction, Christchurch 8149

 

Claims information

As of 2020, EQC is managing the remaining Southern Response claims on our behalf.  If you have a query about your claim, please use the following EQC contact details:

Calling from within New Zealand 
0800 DAMAGE (326 243)

Calling from overseas
+64 4 978 6400

Other contact details

  • Email: info@eqc.govt.nz
  • Fax: +64 4 978 6432
  • Mail: PO Box 311, Wellington 6140