You may have recently read about IAG’s decision on cash settling customers in the pre-contract stage and heard speculation on whether this approach will be adopted by other insurers.

We just wanted to let you know that we have no plans to change our approach to the settlement of claims. As part of our commitment to the recovery, our current overriding objective is to support our customers to build and repair wherever possible.

If you have not yet made a decision on how to settle your claim, our priority is to give you all the information you need to understand what each option for settling will involve, so you can make an informed decision on what’s best for you.

If you have any questions on this please contact your Claims Specialist or call us on 0800 501 525.