The In the Know Hub’s latest seminar, Understanding processes during or after repairs, was held last week and was presented by Southern Response and Arrow.

This seminar was put together for homeowners who would like to know more about resolving issues with repairs (both during and post repair). Key topics covered include:

scope of works (e.g. what happens if more damage is discovered once repairs begin)
- expected standards (including industry standards and quality control)
- review processes (including the complaints process). 

If you missed out on attending the seminar, you can watch it on the videos below:


Q&A session