We are sometimes asked to do temporary repairs to a customer's
home to make it more habitable and comfortable, before the main
repairs are done, or before the house is rebuilt. This might
cover things like cladding or roofing, insulation, drainage or
removal of liquefaction.
If you believe your property needs temporary repairs for you to
be able to remain living there, please contact us to talk about
your situation. We look at each request individually, taking
into account all circumstances.
We need to ensure our customers live in weathertight, secure
homes that they are able to heat, and that their home is
structurally safe to live in.
Temporary Repairs for Rebuilds
If your home needs repairs so that you are able to remain living
there until it is rebuilt, the cost of doing these repairs will
most commonly come from your temporary accommodation allowance or,
if you choose, or from the funds allocated to rebuild your
We will ask you to enter an agreement that the cost of the
- Come from any temporary accommodation allowance you may have
through your policy with us, or
- Be repaid to us by you if you choose to take a cash settlement
rather than build with us, or
- Come from the rebuilding funds if you choose to rebuild with
- Be funded by an advance from us, which will be repaid by you
before your rebuild begins.
We also need the agreement of any financially interested party
(bank etc) before we can proceed with a temporary repair
Customers will need to have a clear understanding that if they
proceed down this proposed temporary repair path using rebuild
funds, they will have less settlement funds from Southern Response
to finally repair or rebuild their home.
Temporary Repairs for Repairable
If you need repairs done so that you can stay in your house
until the main repairs are done we will see if we can bring forward
some of those repairs to enable you to remain living
We will only pay for repairs to any part of your house to be
done once. If temporary repairs would have to be redone as
part of the main repairs, we are likely to choose to cash settle
your entire claim so that you can manage the repairs in your own