News
All of the latest news for our customers can be found here.
Information for customers about remaining Southern Response claims
22 August 2019
Southern Response has now settled over 99 percent of the Canterbury earthquake claims that have come into the business. We are forecasting that there will be in the vicinity of 250 claims still in progress by the end of this year.
As we draw closer to full settlement of Canterbury earthquake claims, it is important for Southern Response to plan ahead for the eventual wind-down of this business. We are working with the Government and other agencies who are involved with Canterbury earthquake claims to consider what this might look like including possible future arrangements for managing the remaining Southern Response claims. Our focus is on ensuring that there is the enduring and appropriate capability, skillset and capacity to continue to support our customers through their settlement options.
Arrow International voluntary administration
28 February 2019
Southern Response wishes to reassure all of our customers that their claim will not be affected by the news that Arrow International has filed for voluntary administration.
Arrow International is Southern Response’s Canterbury Earthquake Project Partner. We work closely with Arrow staff, who deliver the project management service for our customers, and we do not anticipate any change in that regard.
We will work with the Administrators to ensure we can provide the same service to our clients as we currently are alongside the existing Arrow team, so it is business as usual for us and our customers. We do not anticipate that this will result in any delays or other notable changes for our customers.
If you have any questions or concerns about this, please do not hesitate to contact us.
State Services Commission Inquiry Statement
17 December 2018
Southern Response accepts the findings of the State Services Commission Inquiry and sincerely apologises to its customers for the inappropriate actions it identified.
Launch of the Greater Christchurch Claims Resolution Service (GCCRS)
8 October 2018
The Greater Christchurch Claims Resolution Service (GCCRS) has been established to provide a streamlined claims process for homeowners with unresolved residential earthquake claims.
Southern Response’s position regarding the Limitation Period and Limitation Defence
28 June 2018
Southern Response announced today how it will approach the limitation period and limitation defence after 4 September 2018.